Answers to common questions about buying, paying with Bitcoin, shipping, buyer protection, and selling on Clonery.
Buying
What is Clonery?
Clonery is a grower-to-grower marketplace for cannabis clones, seeds, and genetics. Independent vendors list their own genetics, and buyers order directly from them through one checkout.
What can I buy?
Clones and seeds from approved vendors. Browse everything in the shop, or go straight to clones or seeds.
How do I know a vendor is legit?
Vendors are approved manually before they can sell, and every vendor has buyer ratings. Check the vendor ratings and the vendor directory before you order.
Can I order from more than one vendor at once?
Yes. You can check out with items from several vendors in one order, and each vendor ships their own part.
Do I have to be 21?
Yes. You must be 21 or older to buy on Clonery, and an adult 21 or older should be available to receive the package.
Where do I see my orders?
Log in and go to My Account > Orders to see order status, tracking, and buyer protection buttons.
Paying with Bitcoin
What payment methods do you accept?
Bitcoin only. Checkout runs through BTCPay, and payments are sent on-chain. Each order gets its own payment address.
How do I pay at checkout?
Add items to your cart, go to checkout, and send the exact amount shown using the QR code or the payment address. Keep the payment page open until the payment is detected.
I don’t own Bitcoin. How do I get some?
The easiest way for most people is an app you may already have. In Cash App, buy Bitcoin, then use Send Bitcoin to the checkout address. Strike works the same way: buy Bitcoin, then send it on-chain to the address shown at checkout. Make sure you send enough to cover the full amount, since some apps take a network fee.
How long does a payment take to confirm?
On-chain payments need a network confirmation, which usually takes a few minutes to an hour depending on network traffic. Orders are confirmed after 1 on-chain confirmation.
What if I underpay or the payment window expires?
Checkout allows a small tolerance of about 0.5%, so a slight underpayment from network or app fees will still go through. If you underpaid by more than that, or your payment window expired before you paid, email support@clonery.io with your order number and we will help sort it out.
Shipping
Where do vendors ship?
Vendors ship within the United States. Some vendors don’t ship to certain states, and any restrictions are listed on the product listing. Check before you order.
Is shipping discreet?
Yes. Orders ship in discreet, unbranded packaging.
Will I get tracking?
Yes. Every order ships tracked. The vendor adds the tracking number after shipping, and you can see it under My Account > Orders.
How long does shipping take?
Each vendor ships their own orders, so handling and shipping times vary. Check the product listing and the vendor’s shop policies for their timelines.
Buyer protection
How does buyer protection work?
When you pay, the vendor’s payout is held instead of being sent right away. It’s released once you confirm your order arrived, so vendors get paid for orders that actually show up healthy.
How do I confirm my order arrived?
After the vendor ships, you will get an email with a Got it, plants arrived healthy button. The same button is in My Account > Orders. Click it once your order arrives in good shape, and the vendor is paid.
What if I never click the button?
If you don’t confirm, the payout releases automatically 14 days after the order ships.
What if something is wrong with my order?
Click Problem with my order in the email or in My Account > Orders before the payout releases. That freezes the vendor’s payout, and a Clonery admin reviews the order. Keep photos and your order number.
What happens if clones arrive dead or damaged?
Clonery covers clones that arrive dead, badly damaged, or as the wrong strain. Open the box as soon as it arrives and take clear photos or a short video of the package and plants, including the shipping label. Then click Problem with my order within 48 hours of delivery, and always before the payout releases. That freezes the vendor’s payout while an admin reviews your photos with you and the vendor. Vendors are required to reship clones that arrive dead at no cost. If a reship isn’t possible, you get a refund in Bitcoin.
What is not covered?
Problems reported after the payout has been released, plants that arrived healthy and later declined, issues that come from growing conditions after delivery, and orders sent to a wrong address you entered. Vendors are not responsible for delays caused by extreme weather when they have listed a weather policy, so check the listing before ordering during very hot or cold spells.
Can I get a refund?
If an admin approves your claim, the vendor is required to reship at no cost. If a reship isn’t possible, you get a refund instead. Refunds are paid in Bitcoin to an address you provide.
Are all vendors held this way?
New vendors are. Once a vendor completes 5 orders with no disputes, they become a trusted vendor and are paid instantly. Vendor ratings still apply to every vendor.
Selling on Clonery
How do I become a vendor?
Apply on the Become a Vendor page. Vendors are approved manually to keep scammers off the marketplace.
What does it cost to sell?
Listing is free. Clonery takes about a 5% commission on sales, and vendors keep the rest.
How do I get paid?
Add a Bitcoin address to your vendor profile. Your share of each sale is sent to that address automatically once it’s released.
I don’t use crypto. Can I still sell?
Yes. Use the Bitcoin address from your Cash App or Strike account as your payout address. Payouts land in that app, and you can sell the Bitcoin for dollars with a tap.
When are payouts released?
For new vendors, payouts are released when the buyer confirms the order arrived healthy, or automatically 14 days after you ship. If a buyer reports a problem, the payout is frozen while an admin reviews it. After 5 completed orders with no disputes, you become a trusted vendor and get paid instantly.
How do I ship an order?
Ship the order yourself in discreet, unbranded packaging with tracking, then add the tracking number to the order. Adding tracking is what sends the buyer their confirmation email.
Still have questions? Email support@clonery.io.